Citizens can call to report a crime through the call centre and may choose to remain anonymous.
This service is available 24 hours a day to any person who wants to report criminals and their activities by providing information that may assist the police in the prevention and/or investigation of crime.
- The caller may choose to remain anonymous.
- If police officials attend the crime scene, they will obtain a statement from you and witnesses if possible.
- The police official will register the case in the SAPS Crime Administration System (CAS) at the police station.
- The complainant will receive a CAS number via SMS or telephonic that needs to be kept as reference for future enquiries regarding the criminal case.
- If you visit the local police station to report a crime, you will be attended to in the Community Service Centre by a police official. The police official will first interview you and then take a statement from you.
- The reported crime will be registered in the CAS.
- You will be given a CAS number which must be used for all enquiries regarding the reported criminal case.
- The completed case docket is allocated to a police detective who will carry out the investigation. All enquiries can be directed to the detective.
- The detective in charge of the particular case will complete the investigation and present the docket to the relevant court for prosecution.
- The detective will keep you informed of any progress including when to attend the court hearings.