Ambulance Services

View all information about Ambulance Services on this page and get in touch to let us know how we can help.


Emergency Medical Services (EMS) are first responders to a healthcare emergency.

​​They will attend to the emergency ensuring the stability of the patient and transport the patient to the nearest medical facility when necessary. This service is available to any person in a medical emergency situation.

In an emergency, the following should be taken into consideration:

  • Before calling an ambulance, make sure that the situation is a life-threatening medical emergency.
  • ​Ambulances are a resource that should be shared by all and it must be used responsibly to ensure an efficient service.
  • ​If you have other means of transporting the patient, please do so to alleviate the work load on the system.
In a life-threatening Emergency, dial the following numbers: 
10177 from a landline (toll free).
112 from a cellular phone (toll free).

Be aware that the call-centre will ask questions in order to help you, so you must provide the following information:
  • Your name
  • Your telephone number
  • State your emergency in as much details as possible
  • Give correct house number (e.g. 363)
  • Give the correct street name (e.g. Lion Street)
  • Give the correct suburb (e.g. Orlando East)
  • Give the nearest landmark (e.g. Ditawana Primary School)
  • Before you end the call, ask for a reference number for the call. This should be used when you follow up on the progress of the call.
If you are dissatisfied with the emergency services, you can call the complaints line on 011 564 2235​

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