ABOUT THE GAUTENG OFFICE OF CONSUMER AFFAIRS
The office was established in terms of the Consumer Affairs (Unfair Business Practice) Act 7 of 1996 to protect and promote consumer rights.
Functions of the Office:
How to Complain
A complaint may be lodged in the following ways:
a. Contact the seller or supplier
First complain where you purchased goods and services. Keep a record of your conversation of who you spoke with, when and the action promised. You can also contact the supplier or manufacturer of the goods and services. They may be grateful that you complained. It also assists in identifying problems that are bad for business.
b. Complaining to the Gauteng Office of Consumer Affairs
A complaint should include the following information:
SPEND WISELY TIPS
Do you hate it when you really need money, but your wallet is empty? No matter how little or how much money you have, spending it wisely is a good idea; it enables you to get the most for your Rand.
Follow these tips to reduce expenditures in key areas and adopt a safer overall approach to shopping.
CREATE A BUDGET. Track your spending and income so you have an accurate picture of your financial situation. Save receipts or write down your purchases in a notebook as you make them. Review your bills each month and add those expenses to your budget.
PLAN YOUR PURCHASES IN ADVANCE.
Making spur of the moment decisions can balloon your expenditures. Write down what you need to buy while you're calm and at home.
AVOID IMPULSE PURCHASES.
If planning your purchases in advance is a good idea, buying something on the spur of the moment is a terrible one. Follow these tips to avoid making shopping decisions for the wrong reasons:
Children, or friends who love shopping, or even just a friend whose tastes you respect can influence you to spend extra money.
PAY IN FULL AND IN CASH.
Credit and debit cards increase spending for two reasons: you have much more money available to spend than you normally would, and because no visible money is changing hands, it doesn't register as a "real" purchase.
DON'T BE FOOLED BY MARKETING.
Outside influences are a huge factor affecting what we spend our money on. Be vigilant and try to be aware of all the reasons you're drawn to a product.
WAIT FOR SALES AND DISCOUNTS.
If you know you'll need a particular item but don't need it today, wait until it ends up in the bargain bin.
DO YOUR RESEARCH.
Before making expensive purchases, shop around for the best deal. Find the product within your budget that will last longest and meet your needs best.
TAKE ALL THE COSTS INTO ACCOUNT.
You'll end up paying a lot more than the sticker price for many big-ticket items. Read all the fine print and add up the total amount before making your decision.
GIVE YOURSELF OCCASIONAL, INEXPENSIVE TREATS.
This may sound foolish (isn't this buying something you don't need?) but in fact, it's easier to maintain your spending goals if you give yourself the occasional reward. Try to go cold turkey on unnecessary spending and you may eventually "crack" and splurge much more than you should.
Click here to read about the Gauteng Consumer Affairs Court Click here to read the Consumer Information Booklet
Contact Details Tel: 011 355 8006 / 011 355 8000 Email: firstname.lastname@example.org / email@example.com
Head Office 56 Eloff Street, Umnotho House, Marshalltown, Johannesburg